James
Nov 20, 2020
Tea for two and two for tea!
When I opened the package, I was surprised because it was not the hammock I thought that I had ordered … it was the one beneath it or above it in the online catalog – I can't remember which. I blame that on the website layout; however, the color is neutral and looks great on my front porch. When I go camping, I do not use a tent; I use a hammock, so I am very used to it. Now all I have to do is get my S.O. to trust a hammock since this one is for two people!
Lenore
Dec 7, 2016
2nd time - great
The first hammock that arrived had a broken wooden rod. I sent 2 photos and the people at Novica acouldn't have been nicer. They immediately contacted me - sent a replacement, made arrangements to ship a new one and it arrived today. It was much better packed and the wood dowel is intact.Also pick up of the broken one was prompt and easy Now I can't wait for spring to unwrap, which I am not doing till then so I hope it is okay as well. As for Novicea their service couldn't be better - prompt and efficient. Just hope there are no problems with the hammock when I finally unwrap. Service gets 5 stars easily
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