Many months after I purchased a very delicate necklace a link came off. I contacted Novica and asked about repair. Buana said return the necklace and I will send you a new one. I sent the necklace back a then received the replacement. I couldn't be happier.
Pure Chic, bracelet has pearls that are slightly gray, but I'm still able to match the bracelet to the pearl rings I bought from various designers at Novica. Able to adjust size. My wrist measures 6" and the bracelet fit in a way that it shows up well and does not slide off. Well-made.