How can we help?

Ordering from NOVICA is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

If you are ordering an item coming from an international location, you will receive an email with tracking information once the order reaches the UK.

If you placed an order more than 10 days ago and would like to find out the status, please click here to submit a status enquiry. A member of our customer service team will reply with information about your order, such as if it has been despatched or when we expect despatch to take place.

Alternatively, you can check the status by accessing your MyNovica account. Once signed in, navigate to the Orders & Returns section.

NOVICA accepts payment by credit card (Visa, MasterCard, American Express or Discover). We also accept payment by PayPal. Please note that credit cards will be charged only after an order has shipped from our fulfillment centre, although an authorisation will be obtained at the time the order is placed.

On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.

Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Calculate Shipping" link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

To request an RMA number online, please log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by NOVICA, we will cover all applicable shipping costs paid on the product(s) you are returning. You may also obtain an RMA number by submitting a return enquiry here.

If the return is not the result of an error by NOVICA, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking. It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns centre in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the returns centre.

No refunds will be available after the 60-day returns period has expired

For more information on how to return items, please visit the Returns section of this page

Ordering from NOVICA is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

If you are ordering an item coming from an international location, you will receive an email with tracking information once the order reaches the UK.

If you placed an order more than 10 days ago and would like to find out the status, please click here to submit a status enquiry. A member of our customer service team will reply with information about your order, such as if it has been despatched or when we expect despatch to take place.

Alternatively, you can check the status by accessing your MyNovica account. Once signed in, navigate to the Orders & Returns section.

Your order request is promptly sent to our international fulfillment centre(s) in the region(s) from which you have ordered. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been despatched and you need to cancel or modify it, please submit a cancellation request and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been despatched. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.

NOVICA reserves the right to cancel an order any time before it has been despatched and the credit card charged if one or more of the following conditions applies:

1. Product pricing error: Because NOVICA offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.
2. Misuse or abuse of a gift certificate or promotion code, including any action prohibited by or in violation of the terms and conditions of that particular code. If you are unsure of the terms and conditions of a certain code, please contact us prior to placing an order.
3. Billing information provided for the credit card does not match the information on file with the card issuing bank.
4. Credit card declined by the financial institution.

PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of NOVICA has confirmed that none of the aforementioned conditions apply to that order

Price fluctuation occurs primarily because NOVICA products are available direct from our global offices and therefore foreign currency fluctuation impacts their retail price. These changes are typically very small -- however, in the case of large currency movements, the price swings can be noticeable. Another factor in price fluctuation is that artists have control over their pricing and can change their prices based on the supply and demand of their products.

NOVICA accepts payment by credit card (Visa, MasterCard, American Express or Discover). We also accept payment by PayPal. Please note that credit cards will be charged only after an order has shipped from our fulfillment centre, although an authorisation will be obtained at the time the order is placed.

NOVICA employs the latest data encryption and security technologies to ensure that all customer payment information remains private. Below is a link to the DigiCert security report for NOVICA:

Security Report

If for any reason you feel uneasy about placing your order online, please call us to place your order by phone.

If you pay by credit card, an authorization will be obtained when you place your order, and the card will be charged once your order has been despatched from our fulfillment centre. If you ordered from multiple regions, your card will be charged separately for each portion of your order as it is despatched.

All product prices shown on the website are inclusive of VAT.

On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.

Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Calculate Shipping" link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

Most items at NOVICA will ship direct to you from one of our international fulfillment centres. Shipping times do vary between different NOVICA regions, so be sure to carefully review the shipping options available when selecting your shipping service. Where multiple shipping options are available, we will indicate the corresponding price and delivery timeframe for each service.

Orders containing more than one item from a single NOVICA region will be despatched once all items from that region are ready for shipment, unless otherwise specified at the time you place your order.

While shopping on the NOVICA UK site, only UK delivery addresses may be used. Please visit the NOVICA global site for worldwide delivery options.

Please note a £20.00 fee (per package) will be assessed for all refused shipments. In addition, you will be responsible for any return shipping charges assessed by the carrier. Shipping costs are not refundable on refused or unclaimed shipments.

Please note a £12.00 fee (per package) will be assessed for all shipments that are re-routed or returned to NOVICA by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.

Absolutely not. NOVICA will cover all duties and import taxes for customers in the UK.

This varies according to the region from which you are purchasing, and the shipping service you select.

We mark every item that is guaranteed for delivery on or before Holiday with a bow. Items marked with a red bow are guaranteed with Normal Shipping option whereas items marked with a blue bow are guaranteed with premium shipping only. If an item on the web site is not marked with a bow, it is not guaranteed for delivery on or before Holiday.

Although most backorders are fulfilled within 2 to 8 weeks, and we make every effort to get your order out to you as soon as possible, there are occasionally circumstances beyond our control that may result in a longer delivery time frame. You can always contact NOVICA Customer Service to inquire about the current status of your order.

As we cannot guarantee a pre-Holiday delivery for back-ordered items, we advise that you do not include them in the same order as items you want guaranteed for delivery on or before Holiday.

If your order contains items that are no longer showing a red or blue bow... then these items (provided they are not back-ordered items) will not delay the timely delivery of items that ARE marked with a red or blue bow at the time you place the order. In this case, your order will arrive in separate packages on separate days.

In the unlikely event that we fail to deliver a guaranteed order on or before Holiday, we will refund the shipping costs associated with that portion of the order and provide you with a NOVICA gift certificate with a minimum value of $10.00 and a maximum value of 25% of the order total or $50.00, whichever is less. Please allow 5 to 10 business days for issuance of the credit and gift certificate. All requests related to compensation for delivery guarantee failure must be made within 2 weeks after the guaranteed delivery date either by submitting a request here or by phone at 1-877-2-NOVICA (1-877-266-8422).

Depending on the shipping service you selected, and the day on which you placed your order, it is very possible that your items will arrive well before Holiday if you have ordered in advance of the shipping cut-off date for your items.

Many gift items come with free gift wrapping. We indicate on the item detail page (the page where the add to cart button shows) if an item comes with free gift wrapping. You can also select your gift wrap option in checkout.

Our free gift wrap option is perfectly fine for that casual gift. But if you really want to 'wow' the recipient with an exquisite, memorable gift presentation, we advise you to select the premium gift wrap option.

If you have not yet received an email notification that your order has been shipped, it may still be possible to change the shipping service on your order. Please call NOVICA Customer Service at 877-266-8422 (210-890-4217 if calling internationally) any time Mon-Fri between 8 a.m. and 5 p.m. Central time to speak to a representative.

To request an RMA number online, please log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by NOVICA, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning. For US Customers, a prepaid return shipping label will be provided at no charge to return any jewellery or apparel items. You may also obtain an RMA number by calling our customer service number, 877-266-8422, or by submitting a return inquiry here.

At NOVICA, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.

To request an RMA number online, please log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by NOVICA, we will cover all applicable shipping costs paid on the product(s) you are returning. You may also obtain an RMA number by submitting a return enquiry here.

If the return is not the result of an error by NOVICA, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking. It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns centre in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the returns centre.

No refunds will be available after the 60-day returns period has expired

If you have received a gift from NOVICA and would like to return it, you may do so by submitting a return request during the 60-day period following the original delivery date of the order. As soon as the return is received, we will issue you a Store Credit for the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that we will not alert the person who sent you the gift to your return request.

If you need to trade your item for a different size or colour, you can exchange qualifying items through your myNOVICA account. Alternatively, you may submit a return request during the 60-day period following the original delivery date of the order. As soon as the return is received, we will send out the replacement via standard shipping.

If the return did not result from an error by NOVICA, you will be unable to re-use the original promotion code. If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on NOVICA's part, we will gladly issue you a new promotion code for a future purchase on the site.

Credit for returned products will be issued within 5 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders).

Important Notes and Restrictions:

• Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns centre.
• NOVICA is not responsible for loss or any costs incurred for items returned without an RMA number or to any address other than a NOVICA Returns centre.
• No refunds or returns on custom orders.
• No refunds or returns on gift certificates.
• As a safeguard against potential abuse, NOVICA reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
• Please note that gift box charges are not refundable.

1. Request a Returned Merchandise Authorization (RMA) number. For fastest service, please log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If you prefer, you may also submit your RMA request here.
2. RMA Number and detailed return instructions are provided by NOVICA.
3. Returning the item(s) to NOVICA. Be certain to include your RMA number inside each package being returned. If you are responsible for return shipping costs, please use a trackable shipping service to ensure that all items are received at the Returns centre in good order.

Be sure to indicate the complete and correct delivery address when you are placing your order. NOVICA is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact us. A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 15 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.

At NOVICA, your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to log in to your myNOVICA account, visit the Orders & Returns section, and locate the order that contains the item(s) in question. If you prefer, you may also report a problem to our customer service team.

We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.

Our sterling jewellery will either have the "925" stamp on it, or a small tag or sticker attached that has "925" on it (for pieces that would be difficult to stamp). We also test our artisans' jewellery periodically to ensure that it is at least 92.5% silver.

Many gemstones are enhanced, most commonly to improve their colour and/or clarity. Enhancement methods may include heat treatment, dyeing, bleaching, and oiling or waxing the stone. However, a stone enhancement will not affect your use or enjoyment of the jewellery in any way. Gemstones that are almost always enhanced: amethyst, citrine, blue topaz, ruby, lapis lazuli, chalcedony, and emerald. Gemstones that are never or very rarely enhanced: Guatemalan jade, garnet, peridot, unakite, rhodonite, hematite, chrysocolla, labradorite, rainbow moonstone.

The discolouration described can occur naturally for a couple of reasons. It may be that your body has a reaction to either silver or one of the other metals in the sterling alloy; it could also be that the silver is reacting with something on your hands, such as body lotion, perfume, cleaning products, etc. The discolouration is not an indication that the item is less than 92.5% silver.

Yes! Tarnish is a natural phenomenon that occurs with sterling silver (in fact, it is proof that your item is made of genuine silver!), but it can easily be removed. We recommend that you use a silver jewellery polishing cloth, which can be obtained from a jeweler and from some department and drug stores. Another option is a non-abrasive silver polishing paste, such as Wright's. Do not under any circumstances use a liquid jewellery cleaning "dip", as they can damage silver.

To slow tarnish, keep your jewellery in a dry location, and avoid getting it wet by removing it while swimming, bathing or washing dishes.

That depends on the style of the ring. If a ring does not have gemstones or inlaid decoration on the band or has gemstones set only in a crown atop the ring, the band can easily be resized. Most jewelers will set a limit on the number of ring sizes increased or decreased in order to preserve the jewellery design. Ring sizing on many gemstone and diamond rings can also be altered, but the process depends on the style of the ring and the skill of the jeweler. Sometimes, a jeweler can resize a ring by two sizes but usually not more without resetting the stones. It is not recommended that a ring be adjusted by more than one or two full sizes. Rings with designs that encircle the entire shank cannot be resized.

A sterling silver ring can only be resized once, or the integrity of the metal will be compromised. Also, please note that a ring cannot be returned to NOVICA if it has been resized or modified in any way.

We provide information regarding the type of finish on any jewellery that contains precious metal. For example, a sterling silver ring could have a high-polish finish, or a hammered finish, or any of several finishes.

When a piece of jewellery features more than one kind of finish, we call that a "combination finish". For example, if a ring featured areas that were deliberately oxidised (blackened) as well as highly polished areas, that would be a combination finish. Or, if a pair of earrings had parts that were hammered silver and parts that were brushed/satin silver, that would also be considered a combination finish.

While we cannot test every single piece of jewellery that passes through our hands, we do regularly and randomly have our artisans' gemstones tested at accredited gem laboratories to ensure that they are genuine. We do not provide any formal certification of authenticity, but rest assured that NOVICA stands by its products and is committed to your complete satisfaction.

Download our printable ring sizing chart here to find the perfect fit. Please be sure your printer is not set 'Fit to Page' or 'Shrink to Fit' as it will result in an inaccurate printed size chart!